FAQ
FAQ
We’ve answered some of our most commonly asked questions below to help make shopping with Two Little Giggles easy.
If you can't find the answer you're looking for, please contact us and we'll be happy to help.
About Two Little Giggles
Do you have a physical shop?
Two Little Giggles is an Australian online store based in Melbourne, Victoria. We have been creating and supplying products to our customers for over 10 years.
Where is Two Little Giggles located?
We are based in Clyde, Melbourne, Victoria. Orders are processed and dispatched from our Australian location.
What do you sell?
Two Little Giggles began with our range of removable wall decals and has grown to include beauty, skincare and lifestyle products.
Our goal is to bring together products for your home, beauty and lifestyle in one place.
Wall Decals
What are wall decals?
Wall decals are an easy and affordable way to personalise your home without painting or making permanent changes.
Our quote decals are designed to give the appearance of lettering painted directly onto your wall while remaining removable when you are ready for a change.
What are your wall decals made from?
Our quote decals are made from premium-quality removable vinyl with a matte finish.
Our colourful nursery and children's decals are made from peel-and-stick PVC vinyl designed to be easy to apply and remove.
How long do your wall decals last?
Our wall decals are designed to last for years when correctly applied to a suitable, properly prepared surface.
Their lifespan can vary depending on the surface, temperature, humidity, cleaning products and other environmental conditions.
Are your wall decals renter friendly?
Our removable wall decals are designed with renters in mind and can be removed without the need for permanent changes to the wall.
However, every wall and paint surface is different. We recommend testing a small, inconspicuous area if you are unsure how your particular paint or surface will react.
Can wall decals go on mirrors?
Yes. Many of our decals can be applied to smooth surfaces such as mirrors and glass.
Can wall decals be used in bathrooms?
Yes. Our decals can be used on suitable smooth bathroom surfaces, including mirrors and tiles.
They are moisture resistant, but we do not recommend placing them where they will be exposed to direct running water or constant heavy moisture.
Can bathroom decals be wiped clean?
Decals applied to smooth surfaces such as mirrors and glass can generally be wiped gently with a damp cloth or sponge.
Avoid harsh chemicals, abrasive cleaners or excessive scrubbing.
Applying Your Decals
Do your decals come with application instructions?
Yes. Every wall decal order includes easy-to-follow application instructions.
Do quote decals come with a transfer sheet?
Yes. Our quote decals come with a transfer sheet to make application easier and help keep the lettering correctly positioned.
Can I apply a decal to a freshly painted wall?
We recommend waiting at least 8 weeks after painting before applying a wall decal.
Paint must be fully cured and properly adhered to the wall before applying removable vinyl.
What surfaces can decals be applied to?
Our decals work best on smooth, clean and properly prepared surfaces, including:
- Smooth painted walls
- Mirrors
- Glass
- Tiles
- Doors
- Other clean, flat and smooth surfaces
Textured, freshly painted, flaking, chalky or poorly prepared surfaces may not be suitable.
Removing Your Decals
Are your wall decals removable?
Yes. Our decals are designed to be removable when carefully applied and removed from suitable surfaces.
Will wall decals damage my walls?
Our decals are designed to be gentle on properly prepared painted surfaces.
However, we cannot guarantee that paint or surface damage will never occur. Paint quality, age, surface preparation and previous paint layers can all affect removal.
How do I remove a wall decal?
Start at one corner and slowly peel the decal away from the surface.
For decals that are more difficult to remove, gently warming the vinyl with a hairdryer can help soften the adhesive.
Do not pull aggressively, as this may damage the underlying surface.
Custom Orders
Can you create custom wall decals?
Yes! We love creating custom designs.
If you have a particular quote, name, wording or design idea in mind, contact us with the details and we'll let you know what we can create for you.
Can I send you an inspiration image?
Absolutely. You can send us an inspiration image or example of what you're looking for when enquiring about a custom order.
Orders & Payments
What payment methods do you accept?
Depending on your location and order, payment options may include Visa, Mastercard, PayPal, Afterpay and Shop Pay.
Available payment methods will be shown at checkout.
Can I pay by bank deposit?
Bank deposit may be available by arrangement. Please contact us before placing your order if you would prefer to pay by bank deposit.
Can I change or cancel my order?
If you need to make a change to your order, please contact us as soon as possible.
Because our wall decals may be made specifically for your order, we may not be able to make changes or cancel an order once production has started.
Beauty & Skincare
Do you sell beauty and skincare products?
Yes. Two Little Giggles now offers a range of beauty, skincare and lifestyle products alongside our original wall decal collection.
Are your beauty products suitable for mature skin?
Our beauty and skincare range includes products designed to support different skin needs. Individual products have their own ingredients, benefits and recommended uses, so we recommend reading the product information before purchasing.
If you're unsure which product is right for you, please contact us and we can provide general product information.
Can I return beauty products if I've changed my mind?
Unopened and unused beauty and skincare products may be eligible for a change-of-mind return in accordance with our Returns & Refunds Policy.
For hygiene reasons, opened or used cosmetic and skincare products generally cannot be returned for change of mind.
This does not affect your rights under Australian Consumer Law if a product is faulty, damaged, incorrect or otherwise does not meet the applicable consumer guarantees.
What if my beauty product arrives damaged or faulty?
Please contact us as soon as possible with your order details and photographs of the product and packaging.
We'll assess the issue and arrange an appropriate solution in accordance with our Returns & Refunds Policy and Australian Consumer Law.
Shipping
Where do you ship from?
All Two Little Giggles orders are processed and dispatched from Australia.
Do you ship internationally?
Yes. We ship to selected international destinations. Available countries and shipping costs are displayed at checkout.
How long does my order take?
Wall decals generally require 2–6 business days for processing and production before dispatch.
In-stock beauty and skincare products are generally processed within 1–3 business days.
Delivery time begins after your order has been dispatched and varies depending on your location and Australia Post's delivery network.
For full details, please see our Shipping Policy.
Will I receive tracking?
Yes. Australian orders are sent using tracked postage, and tracking information is provided once your order has been dispatched.
Returns & Refunds
What is your returns policy?
Our Returns & Refunds Policy explains our change-of-mind returns, faulty or damaged products, exchanges and refunds.
Your rights under Australian Consumer Law are not affected by our returns policy.
Please see our Returns & Refunds Policy for full details.
Need Help?
If you have a question that isn't answered here, please get in touch.
Email: twolittlegiggles1@hotmail.com
Phone: +61 424 642 322
We’re always happy to help.