Refunds & Returns
Refunds & Returns Policy
Wall Decals
At Two Little Giggles Wall Decals, customer satisfaction is our priority. If you are not completely satisfied with your wall decal purchase, we are happy to offer a refund within 30 days of receipt.
Return Conditions:
- The item must be returned in its original condition, unused, and in its original packaging.
- Returns must be made using the postal tube provided at the time of delivery.
- Refund requests beyond 30 days of purchase will not be accepted. Please ensure you check your item and contact us within this timeframe.
Non-returnable items:
- Used or damaged items resulting from customer neglect.
- Gift cards.
To initiate a return, please contact us first. Once confirmed, returns can be sent to the following address:
Return Address: Two Little Giggles Wall Decals
21 Matchett Drive
Clyde North, Victoria 3978
Partial Refunds: In certain circumstances, partial refunds may be granted. These include:
- Items not in their original condition, or missing parts not due to our error.
- Items returned more than 30 days after delivery.
Refund Process: Once we receive and inspect your returned item, you will be notified via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Late or Missing Refunds: If you haven’t received your refund yet, please follow these steps:
- Double-check your bank account.
- Contact your credit card company, as processing times can vary.
- Contact your bank to check if there’s a delay in posting the refund.
If you’ve done all of the above and still have not received your refund, please contact us at twolittlegiggles1@hotmail.com.
Sale Items: Please note that only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
Exchanges: If you’ve purchased the wrong item, we are happy to offer an exchange. Please note that shipping costs for exchanges are the buyer’s responsibility.
Return Shipping Address: Two Little Giggles Wall Decals
21 Matchett Drive
Clyde North, Victoria 3978
Customers are responsible for paying return shipping costs. Shipping costs are non-refundable, and if a refund is granted, the cost of return shipping will be deducted from the refund.
We highly recommend using a trackable shipping service to ensure the safe return of your item.
Digital Products / Prints
All Sales Are Final:
Due to the nature of digital products and the immediate access provided after purchase, we do not offer refunds for digital downloads or prints. Please ensure you review your order carefully before completing your purchase.