Returns & Refunds Policy

Last updated: 9 October 2026

At Two Little Giggles, we want you to be happy with your purchase. This policy explains our returns, refunds and exchanges process and applies to purchases made through our website.

Your rights under the Australian Consumer Law (ACL) are not excluded or limited by this policy. Nothing in this policy is intended to remove or restrict any rights or remedies you may have under Australian Consumer Law.

Change-of-Mind Returns

If you change your mind about a purchase, we may accept a return within 30 days of delivery, provided the following conditions are met:

• The item is unused and in its original condition.
• The item is in its original packaging where applicable.
• The item is not damaged, altered or missing parts due to customer use or negligence.
• You can provide proof of purchase.

Change-of-mind returns are subject to our approval and do not affect your rights under Australian Consumer Law.

Return postage for change-of-mind returns is the responsibility of the customer.

Original shipping costs are generally non-refundable for change-of-mind returns.

Wall Decals

Because our wall decals are made to order or prepared specifically for your purchase, we cannot accept returns simply because you have changed your mind once the decal has been made or shipped.

Please carefully check your chosen wording, spelling, measurements, colour and design before placing your order.

If you have received the wrong decal, a defective decal or an item that does not match your order, please contact us as soon as possible so we can assess the issue and arrange an appropriate remedy.

This does not affect your rights under Australian Consumer Law.

Beauty & Skincare Products

For hygiene and safety reasons, we generally cannot accept change-of-mind returns for beauty, skincare or cosmetic products that have been opened or used.

If a beauty or skincare product is unopened, unused and in its original condition, please contact us within 30 days of delivery to discuss a change-of-mind return.

If a beauty or skincare product is faulty, damaged on arrival, incorrect or otherwise does not meet your consumer rights under Australian Consumer Law, please contact us so we can arrange an appropriate remedy.

Digital Products

Digital products, including downloadable digital prints, are generally non-refundable once the digital product has been purchased and made available for download, except where required by Australian Consumer Law.

Please make sure you check the product description and file requirements before purchasing a digital product.

If you experience a technical problem accessing or downloading your purchase, please contact us and we will do our best to assist you.

Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

• Used or opened beauty and cosmetic products.
• Used or altered wall decals.
• Custom-made or personalised products.
• Digital downloads once supplied.
• Gift cards.

These exclusions do not apply where you have rights under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, defective or incorrect, please contact us as soon as possible.

Please include:

• Your name.
• Order number or proof of purchase.
• A description of the issue.
• Photographs of the product and packaging where appropriate.

We will assess the issue and, where applicable, provide a remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

If the item is confirmed to be faulty, damaged or incorrect, Two Little Giggles will cover reasonable return postage costs where required.

Sale Items

Sale and promotional items may be eligible for return where permitted under this policy.

A sale price does not remove your rights under Australian Consumer Law.

Sale items that are faulty, defective, incorrectly described or otherwise covered by Australian Consumer Law will be dealt with in accordance with those consumer guarantees.

Refunds

Once an approved return has been received and inspected, we will notify you whether the return has been approved.

If approved, your refund will generally be processed to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

The time it takes for a refund to appear in your account can vary depending on your payment provider.

Late or Missing Refunds

• If you believe you are due a refund but have not received it:
• Check your bank or payment account.
• Check with your payment provider, as processing times can vary.
• Contact your bank if necessary.
• If you still have not received your refund, contact us at twolittlegiggles1@hotmail.com.

Exchanges

We do not generally offer exchanges for change-of-mind purchases.

If you have received a faulty, damaged or incorrect product, please contact us so we can determine the appropriate solution.

Where an exchange is appropriate, we will provide instructions for returning the product.

Return Shipping

For approved change-of-mind returns, the customer is responsible for the cost of returning the item to us.

Please contact us before sending a change-of-mind return so we can confirm that the return is eligible and provide the appropriate return instructions.

For faulty, damaged or incorrect items, we will cover reasonable return shipping costs where required by Australian Consumer Law.

We recommend using a trackable shipping service when returning an item, as we cannot be responsible for items that are lost while being returned to us.

Return Address

Where we have approved a return, we will provide return instructions.

Our postal address is:

Two Little Giggles
21 Matchett Drive
Clyde VIC 3978
Australia

Please do not send a return without contacting us first, as this may delay the processing of your return.

Contact Us

For questions about returns, refunds or exchanges, please contact:

Two Little Giggles
Email: twolittlegiggles1@hotmail.com
Phone: +61 424 642 322

We are happy to help where we can.