Privacy Policy

Last updated: 9 October 2026

Two Little Giggles operates this website and online store, including all related content, features, products and services (collectively, the “Services”).

Two Little Giggles is an Australian business based in Victoria. Our online store is powered by Shopify, which provides the technology that allows us to operate our website and process customer orders.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products, contact us, subscribe to our communications or otherwise interact with Two Little Giggles.

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

1. Personal Information We Collect

When you interact with Two Little Giggles, we may collect personal information that identifies you or can reasonably be associated with you.

Depending on how you use our Services, this may include:

• Contact information, such as your name, email address, telephone number and postal address.
• Billing and delivery information, including billing address and shipping address.
• Order and transaction information, including products purchased, returned or exchanged, order history, payment status and delivery information.
• Payment information, such as payment method and transaction details. Payment card information is generally processed securely by our payment providers and Shopify rather than being stored directly by Two Little Giggles.
• Account information, where you create an account with us.
• Communications, including information you provide when contacting us by email, social media, website forms or other methods.
• Reviews and customer content, where you choose to submit a product review, photograph, comment or other content.
• Device and technical information, such as your IP address, browser type, device type, operating system and information about how you interact with our website.
• Website usage information, including pages viewed, products viewed, searches, links clicked and other interactions with our website.

We only collect information that is reasonably necessary for our business activities and the services we provide.

2. How We Collect Your Information

We may collect personal information:

• Directly from you, such as when you place an order, create an account, subscribe to our email list, contact us or submit a review.
• Automatically, when you browse or interact with our website through cookies and similar technologies.
• Through Shopify and our service providers, who may collect or process information on our behalf.
• Through third-party platforms or services that you choose to interact with, such as social media, payment providers or marketing services.

3. How We Use Your Personal Information

We may use your personal information for purposes including:

Processing and fulfilling orders

We use your information to:

• Process and confirm your orders.
• Process payments.
• Arrange delivery and shipping.
• Provide order updates.
• Handle returns, exchanges and refunds.
• Provide customer support.
• Maintain records of transactions.

Providing and improving our website

We may use information about how customers interact with our website to:

• Improve our website and Services.
• Understand which products and content are of interest to customers.
• Improve our products, customer experience and website functionality.
• Personalise aspects of your shopping experience.

Marketing and communications

If you choose to receive marketing communications from us, we may use your contact information to send you information about:

• New products.
• Special offers and promotions.
• Wall decals and home products.
• Beauty and skincare products.
• Lifestyle products and content.
• Other Two Little Giggles updates that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

We will continue to send necessary transactional communications, such as order confirmations and delivery updates, where required to complete your purchase.

Advertising and analytics

We may use third-party services such as analytics, advertising and social media platforms to understand how visitors use our website and to help us promote our products.

These services may use cookies, pixels or similar technologies and may collect information about your browsing activity, device and interactions with our website.

Where applicable, these services may use information to provide personalised or targeted advertising.

Third-party providers have their own privacy policies governing how they handle information.

Security and fraud prevention

We may use personal information to:

• Protect our website and customers.
• Detect and prevent fraudulent or suspicious transactions.
• Investigate security issues.
• Maintain the security and integrity of our Services.

Legal and regulatory purposes

We may use or disclose information where reasonably necessary to:

• Comply with Australian laws and regulations.
• Respond to lawful requests from government or law enforcement authorities.
• Resolve disputes.
• Enforce our Terms and Conditions.
• Protect our rights, property, customers or business.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help the website function properly and to improve your experience.

Cookies may be used to:

• Remember items in your shopping cart.
• Keep you signed in to your account.
• Remember preferences.
• Understand how visitors use our website.
• Measure website performance.
• Help provide relevant advertising.

Some cookies are placed by third-party services that provide analytics, advertising, payment, social media or other functionality.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

5. Who We Share Personal Information With

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our Services.

These may include:

• Shopify, which provides the ecommerce platform hosting our online store.
• Payment providers, to process payments securely.
• Shipping and delivery providers, to deliver your orders.
• Website, technology and IT providers, where required to operate and maintain our website.
• Analytics and marketing providers, to help us understand website activity and promote our products.
• Customer service and communication providers, where required to communicate with you.
• Professional advisers, such as accountants, legal advisers or other professional service providers where reasonably necessary.
• Government authorities or law enforcement, where disclosure is required or permitted by law.

We do not sell your personal information as a standalone business asset.

Where third parties process information on our behalf, we expect them to handle that information appropriately and in accordance with applicable privacy requirements.

6. Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information relating to your use of our store, including information required to operate the website, process transactions, provide security and improve Shopify's services.

Information submitted through our website may be processed by Shopify and other service providers, including providers located outside Australia.

You can read more about how Shopify handles personal information in Shopify's privacy policy.

7. Third-Party Websites and Links

Our website may contain links to third-party websites, including social media platforms, payment services and other websites.

If you follow a link to another website, that website will have its own privacy policy and terms.

Two Little Giggles is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

8. Children's Privacy

Our Services are intended for general consumers and are not directed specifically at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe a child has provided us with personal information without appropriate consent, please contact us using the details below and we will consider the appropriate steps to address the situation.

9. Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should avoid sending sensitive information through unsecured communication channels.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our Services.
• Complete and maintain records of transactions.
• Provide customer support.
• Meet legal, accounting and tax obligations.
• Resolve disputes.
• Prevent fraud.
• Enforce our agreements and policies.

When personal information is no longer reasonably required, we may securely delete or de-identify it, subject to any legal obligations requiring us to retain it.

11. Accessing and Correcting Your Information

Depending on applicable law, you may have rights to request access to personal information we hold about you and to request that inaccurate information be corrected.

You may also ask us to update your contact details or marketing preferences.

To make a privacy-related request, please contact us using the details below.

We may need to verify your identity before processing certain requests.

12. Marketing Preferences

You can unsubscribe from our promotional emails at any time by clicking the unsubscribe link in the relevant email.

You can also contact us directly to request changes to your marketing preferences.

Unsubscribing from marketing communications will not prevent us from sending important service-related communications, such as information relating to an order you have placed.

13. International Disclosure of Information

Some of the service providers we use, including Shopify and certain technology, payment, analytics or marketing providers, may operate or store information outside Australia.

As a result, your personal information may be transferred to, stored or processed in countries outside Australia.

Where required by applicable privacy laws, we take reasonable steps to ensure that appropriate protections are in place when personal information is disclosed overseas.

14. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

You can contact us using the details below.

We will consider and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:

Two Little Giggles
21 Matchett Drive
Clyde VIC 3978
Australia

Phone: +61 424 642 322
Email: twolittlegiggles1@hotmail.com

We will do our best to respond to your enquiry as soon as reasonably practicable.